Help and Support

For Parents

The Help and Support section on the For Students section of our website also contains useful information and websites relating to safeguarding, mental health and well-being. There is also a great deal of information and links below.

Are you worried about your child or a child you know? Are you concerned about their behaviour or wellbeing? Or are you looking for more information and advice?

Click the links below to go to particular subject areas:

Dealing with Bereavement and Loss

Substance Misuse Risks

Mental Wellbeing

Food Hygiene and Safety

Low Mood and Depression

Understanding Self-Harm

Healthy Lifestyles

Changing Bodies

Serious Youth Violence

Understanding Anxiety 


The information below draws in articles and content from ParentInfo, a service from the Parent Zone and CEOP (part of the National Crime Agency).

You are very welcome to contact your son or daughter's Head of Learning at any time if you have any concerns - contact details are in the 'Contact Us' menu tab.

We also provide the following links and information that may be of use - this section is constantly being reviewed and added to.

Online Monitoring in School

In school we use some software called 'Impero' which monitors in real time both internet use and use of our ICT devices in school - the software immediately flags up anything that may be of concern so that we can check it out. Click on the logo to find out more. below here

General Help and Support

The Parent Zone

Information on online safety, securing the best education for your child, when and where they are allowed to work, and lots more.

Family Lives

Click on the logo below to access Family Lives - an organisation providing help and support to parents. This website includes excellent parent guides to Facebook and Twitter, plus an immediate webchat service.


Family Information Service

The Family Information Service is an integral part of the Early Help Offer at Slough Borough Council.
Children and families can benefit from the wide range of information and advice that we can provide regarding family services in Slough and for children aged 0-19 years. These services range from Early Help, Send Support, Health and Wellbeing, Family Support Services alongside Leisure/Things to do amongst others.
They can deal with any family support enquiry. The telephone number is 01753-476589 or email at


Staying Safe Online

Online activity can be monitored via your broadband provider to ensure that your child stays safe on the internet.

If you're searching for ways to protect your kids online, your internet service provider (ISP) is the first place to go, as many provide parental controls for free so check your system carefully before you install anything new - you may have the functionality you need already.

NEW Click here for an online safety guide for parents/carers (on the Childnet website) with useful information on who to contact to help keep your child safe online. NEW *

Get Safe Online

A great starting point for online safety covering issues as diverse as online banking, computer viruses and social media! Start here and then progress to som of the more detailed websites below for specific issues with which you might need help.


NSPCC - Staying Safe Online

This is another great website for no-nonsense help with ensuring that your child stays safe online - it also explains very clearly the kind of things they may be doing online!

What to do if your child sees something inappropriate online (

Social Networking

The two best sites for seeking help on social networking when (or before) things go wrong are:



Teen Mental Health – A Guide for Parents

Think U Know

The best site out there for sensible and practical advice on keeping your child safe online, plus what to do if something goes wrong.


Vodaphone Digital Parenting

Click HERE to read Vodaphone's Parent Checklist, categorised by the age of your child.

Click on the image below to download the latest issue of Digital Parenting magazine - a brilliant read, and highly recommended.


Reporting Concerns

Your son/daughter can report concerns about various things via the student Help and Support pages on our website.

Options include:

  • the Whisper tool, where issues relating to bullying or online safety can be anonymously reported to senior Herschel staff
  • the CEOP button, where online abuse or unwanted sexual advances can be reported to the police
  • the Red Button, where instances of terrorism or extremism can be reported to the counter-terrorism authorities
Name Date  
Local Mental Health Support 10th June 2021 Download >
Safeguarding Policy Sept 2021 Draft 6th September 2021 Download >
Mental Health Support Team 6th September 2021 Download >
MHST leaflet 6th September 2021 Download >
Kooth Champions 6th September 2021 Download >