Help and Support

For Students

This page provides Herschel students with a range of ways of accessing help and support, both in school and out of school.

For much more detailed help and support regarding issues that arise online, see our separate Online Safety page.

Support in School

Safety and welfare

We believe that your safety and welfare are very important. Schools have a special responsibility to safeguard and promote the welfare of all pupils. This means we should notice if you are being treated badly, listen to you if you want to talk to us about a problem and take advice from other professionals if you need extra help.

Young people are nearly always safe at home, at school and in the community, but sometimes things can happen to make them worried, upset or afraid.

When young people are hurt in some way by an adult or an older young person this might be what is called child abuse.

If we think a pupil has been harmed or is at risk of being harmed, we have a set of rules we follow to help to protect you. These rules are called safeguarding procedures and a copy of our safeguarding policy is available on the school website here - the safeguarding policy is near the bottom of the list. 

Share Concerns

If you are ever concerned about your safety or well-being or about the safety of another pupil, you should talk to someone 

Designated Safeguarding Lead: Mrs Oxley

Deputy Safeguarding leads: Ms Rockall and Mrs Penhale-Jones

Young Person's Guide to Keeping Children Safe - click to read this document on the Children's Commissioner website.

Help from other teachers

If you have a problem at school or at home and you don't wish to go to a member of the safeguarding team listed above, you can of course talk to any teacher you trust, but your form tutor or Head of Learning is always a good port of call. Sometimes they will be able to help you themselves and sometimes they will refer you to someone else who can - the school nurse, perhaps, or the school counsellor.

Help from fellow students

Do you have an issue that you don't want to talk to a teacher about but perhaps a trained sixth former instead? You can ask your head of learning or your tutor to arrange a peer mentor for you -  or email them  You may wish to talk by email initially and later arrange some face-to-face support.

Help from the school nurse

We are very pleased to be able to offer a texting service and a Facebook page to all young people in school year 9 and above. To get vital health information in confidence you can text the word “NURSE”  then your question to 88020.

Our texting service is managed by School Nurses and has been running successfully in the West of Berkshire for the last two years. Texting gives young people an opportunity to receive advice, support and signposting on subjects which very often concern them, about which they may not otherwise have accessed help and support. As trained nurses with additional qualifications in Public Health for young people we have the skills to offer confidential advice, support and information on a wide range of health topics including, diet, exercise, smoking, alcohol, drugs, relationships, emotional and sexual health.

Please see the Powerpoint presentation at the bottom of this page for details on how to contact Heather Bartlett, the Specialist Community Public Health Nurse.

Our Facebook page will also be managed by School Nurses and used for promoting general health awareness and sharing public health messages.

Reporting Concerns Online

Reporting to School

Click on the Whisper tool below to make a report about any aspect of online safety, safeguarding or bullying involving yourself or someone else that will go straight to the inbox of a senior member of Herschel staff.

You can choose whether or not you remain anonymous when you make the report, although you must bear in mind that if you remain anonymous it may be more difficult for the school to act on the information.

Please note Whisper reports are not continuously monitored.
If your situation is urgent and you feel at immediate risk, please contact the police or call childline on 0800 11 11.

Making a CEOP Report

Report issues of online abuse or if you are concerned about the way in which someone has been communicating with you online, click on the button below to make a report to CEOP - the Child Exploitation and Online Protection Centre.

This might be someone:

  • Making you have sex when you don't want to
  • Chatting online about sex
  • Asking you to do sexual things on webcam
  • Asking you to meet up if you've only met them online
  • Asking for sexual pictures of you
  • Making you feel unsafe 

They will walk you the process of reporting and you can change your mind and stop at any stage.

Reporting Terrorist Activity

If you come across any terrorist related content or violent extremist content online or offline that worries you, click the STOP button below. Communities working together defeat terrorism, and the police need your help to pass on anything you know or discover.

Online Help and Support

Listen to a podcast answer to a huge range of questions on issues with stress, relationships, bereavement, health and much, much more.  Click on the link to access the site and create a login 

Note that you have to be a Herschel student to access this resource, so you will need the school code, which has been emailed to you. Search for the email as 'Access Codes' if you are struggling to find it in your inbox. You will get instant access using this code.

You can also access online counselling from, which is currently being funded for young people in Slough by Slough Borough Council.

Other Help and Support

Childline is probably your first port of call if you need some independent help and support with any aspect of your life - see the first weblink and phone number below.

Get Connected is also a great starting point that aims to find you the help you need from a range of different agencies, and you can contact by phone, SMS or email. The site also has a way of hiding your visit so that nobody else needs to know you viewed if you are using a shared computer or device.


For local help with sexual health issues:


For help following a bereavement:

The other websites linked below provide help with more specific needs eg drugs concerns, depression, help for those of you who care for family members etc. Their logos or names speak for themselves! Click on each logo to be taken directly to the website concerned. 






Go to NHS Choices homepage

(girls) Go to NHS Choices homepage (boys) 


Name Date  
Slough School Nurses 2nd September 2016 Download >